SHIPPING

All products are shipped out after fulfillment. We take about 2-7 business days to create and fulfill apparel products (t-shirts etc.) and 2-5 business days for non-apparel (posters etc.) products. Then you should add shipping times on top of that. Speed and price depends on product type and destination.

97.66% of our orders are shipped within 5 business days. More than a half of our orders are shipped within 3 business days or less


Here are our estimated shipping delivery times: 
USA: 5-8 business days
World: 10-20 business days


International shipping: 
International shipments may incur customs fees. The customs policy is different in each country, and the fee is usually based on a variety of factors like weight, value, and size. We do not take responsibility for customs fees.


Order never arrived:
If your order didn't end up arriving, be sure to let us know! First, check your shipping confirmation and check that you had entered the correct address. If the address was incorrect, we'd be happy to send you another order to the correct address, however, it will have to be at your cost. If the shipping address was correct, get in touch with us at orders@palcampaign.com making sure you quote your order number. We'll see what can be done.


I would like to change my order, what can I do?
Orders can be amended within the first 24 hours after they have been placed. After that, fulfillment will have started and we can no longer make any changes. To request an edit to your order, please contact orders@palcampaign.com with your order number and specific request.

RETURNS

Our return policy lasts 14 days, and is applicable only for damaged or defective items. If 14 days have gone by since your items have been delivered, unfortunately we can’t offer you a refund or exchange. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.


Damaged or defective items:
The last thing we want is for your to be stuck with a damaged item. If an order arrives damaged, or the print appears to be off (mis-alignment, discoloration, or another error) then please get in touch with your order number and a picture of the product within 14 days of receiving the product. We will do our best to ship out a corrected product right away!


Wrong size: If you're unhappy with the size you've received, first check that the size stated on the garment matches the size stated on the sizing chart. Though rare, it's possible that the garment was mislabelled. Let us know and we'll get you sorted out.

If you'd like a different size, get in touch with us within 14 days of receiving the product at orders@palcampaign.com and we'll let you know what your next steps are.


Send all returns to:
PAL Campaign
1310 E Orange Grove Blvd. #208
Pasadena, CA 91104