FAQ

How long does fulfillment take?

Fulfillment time is the time it takes to make your custom-ordered product. Our fulfillment time is calculated in business days: 

  • 2-7 bus. days for apparel products (t-shirts, hoodies, etc.) 
  • 2-5 bus. days for non-apparel products (posters, mugs, phone cases, etc.)

97.66% of our orders are shipped within 5 business days. More than 50% of our orders are shipped within 3 business days or fewer.

Please note: 

  • Fulfillment time doesn't include shipping. To get an idea of how long an order will take to reach its destination, combine the estimated fulfillment time with the estimated shipping time.
  • Fulfillment for large orders may take longer than the 3-5 day average, but will still be fulfilled within 7 days.

 

Do all items in orders always ship together?

Each item we ship may have different delivery times. This is because some products are packaged and shipped separately. E.g. we send our posters in super-durable tubes. Obviously, a canvas won't fit in there.

 

Is shipping available in all countries?

No, PAL campaign isn't available in some countries because of legal restrictions or shipping carrier limitations.

For now, we do not ship to Cuba, Iran, Iraq, Crimea, Syria, and North Korea. This list may change periodically.

We're available to all other countries and ship internationally!

 

Can I hire you for custom design work? 

One of the things I love most is helping businesses and organizations bring their ideas to life in a visually pleasing way. Please contact jkim@palcampaign.com to share your brief and set up an initial consultation.

 

Product disclaimers:

Sometimes, there might be a vinegary smell on the garments you receive. Luckily, the odor you smell is just a temporary addition. Now that your product is out of the confined space of the shipping bag, the printing smell will dissipate after a few days and a wash cycle.

You may notice some discoloration or off-white residue on your apparel. Do not worry! These are not stains and will wash off after the first wash cycle. Our apparel is created with the latest in garment printing technology. In addition, inks used are water-based and eco-friendly.

If you receive a product with a stain - please wash it before reporting a problem.

 

Have more questions?

Contact us here.